Effortless Delivery Satisfaction:
Welcome to Trade Wall Panels, your trusted source for premium interior solutions. We take great pride in ensuring your utmost satisfaction with every product delivery. When you place an order through our online platform, our dedicated team will promptly reach out to you to coordinate a convenient delivery date, typically via email. We understand that unique situations sometimes require special attention, such as deliveries to challenging locations or assistance with stairs. Please be assured that our commitment to exceptional customer care drives us to accommodate your specific needs whenever possible.
Our Commitment to Secure Deliveries:
Whenever feasible, we prefer delivering products utilising our own fleet of vans and professional drivers. This approach allows us to offer you a nearly foolproof, on-time delivery experience, with minimal risk of damage. Our skilled drivers will ensure that your selected products arrive at your desired destination. Furthermore, we will keep you well-informed about any potential delays that might arise.
Reliable Courier Services:
Given the substantial size of most of our products, ranging from 2.4m to 6m in length, we collaborate with established couriers that specialise in handling such dimensions. While incidents of damage during delivery are exceedingly rare, we advise you to inspect your package upon receipt. If you identify any damage, kindly make a note alongside your signature. Rest assured, you will never be held accountable for any delivery-related damages.
Nationwide Delivery Coverage:
We proudly extend our standard delivery services across mainland Great Britain. For those situated in Northern Ireland or locations beyond mainland GB, we are pleased to offer tailored delivery options. Pricing for these areas is determined on a case-by-case basis. Don't hesitate to inquire about delivery rates for these regions.
Easy Returns Process:
Your satisfaction remains our utmost priority, and our hassle-free return policy reflects this commitment. Should you have any surplus products, rest assured that returning them is a straightforward process. Simply send the items to the address below within 14 days, and we will promptly issue a 100% refund. There are no restocking fees, and we are even prepared to reimburse your original delivery charges.
To facilitate this process, kindly ensure that the goods are returned in their original packaging. Feel free to get in touch with us in advance at 0114 279 9188 or via email to notify us of your impending return.
Exceptional Care for Damaged Products:
In the unlikely event that your products sustain damage during transit, we are committed to alleviating any concerns. We will gladly arrange for the free collection of the damaged items at your convenience. You can then choose between an exchange for a replacement or a full refund, whichever suits your preference.
Thank you for entrusting Trade Wall Panels with your interior solutions. Should you have any inquiries, require further assistance, or wish to explore our expansive product range, please don't hesitate to reach out to us.